Privacy policy

Privacy Policy

KO-L operates this website and store, including all related content, features, tools, products, and services (together, the “Services”) to provide you with a curated shopping experience. KO-L uses Shopify to host and operate the Services, which means Shopify also processes certain personal data as part of delivering the platform.

This Privacy Policy explains how we collect, use, store, and share your personal information when you use our Services, make a purchase, or communicate with us.

By using our Services, you confirm that you have read and understood this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply regarding your personal data.

What Personal Data We Collect

“Personal data” means any information that can identify you directly or indirectly.

We may collect the following categories:

Contact Information
Name, email address, phone number, billing address, and shipping address.

Order & Payment Information
Purchase details, order history, payment status, and transaction information. Payment details are processed securely via Shopify and/or third-party payment providers; we do not store full card numbers.

Account Information
Login details such as username, password (encrypted), preferences, and account settings.

Device & Technical Data
IP address, browser type, device information, time zone, and unique identifiers.

Usage Data
Pages viewed, products browsed, cart activity, search behaviour, and interaction with the site.

Communication Data
Messages you send to us, including customer support requests and email correspondence.

Inferences
We may infer preferences based on your activity (e.g. product interests).

How We Collect Your Data

We collect data:

  • Directly from you (e.g. when you place an order or contact us)

  • Automatically through your use of our website (cookies, analytics, tracking technologies)

  • From Shopify and integrated service providers

  • From payment processors and delivery partners

How We Use Your Personal Data

We use your data to:

Provide Services

  • Process and fulfil orders

  • Manage your account

  • Process payments and returns

  • Provide customer support

  • Deliver products and updates

Improve and Personalise Experience

  • Understand customer behaviour

  • Improve website functionality

  • Recommend relevant products

Marketing & Advertising

  • Send email marketing (where permitted)

  • Show personalised ads on platforms such as social media or search engines

  • Measure marketing effectiveness

You can opt out of marketing emails at any time using the unsubscribe link.

Security & Fraud Prevention

  • Detect and prevent fraud or unauthorised activity

  • Secure transactions and accounts

Legal Compliance

  • Comply with legal obligations

  • Respond to lawful requests from authorities

  • Enforce our terms and policies

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep the site functioning properly

  • Remember preferences

  • Analyse site traffic and performance

  • Support advertising and retargeting

You can control cookies through your browser settings.

Sharing Your Personal Data

We may share your personal data with:

Service Providers
Including Shopify and other partners that help us operate the store, such as:

  • Payment processing providers

  • Shipping and fulfilment companies

  • Customer support tools

  • Analytics providers

  • Email and marketing platforms

Advertising Partners
We may share limited data with advertising partners to deliver personalised ads and measure performance.

Legal or Business Transfers
We may share data:

  • If required by law or legal process

  • In connection with a business sale, merger, or restructuring

  • To protect our rights, users, or Services

Shopify Platform

Our store is hosted on Shopify.

Shopify processes personal data to operate and improve the platform, including analytics and security functions. Shopify may also process data across multiple merchants to provide platform-wide services.

To learn more, see Shopify’s Privacy Policy:
https://privacy.shopify.com

Where required, Shopify acts as an independent data controller for certain processing activities.

International Data Transfers

Your personal data may be processed outside the UK or European Economic Area.

When this occurs, we use appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms to protect your data.

Data Retention

We keep personal data only as long as necessary to:

  • Fulfil orders and provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When data is no longer required, it is securely deleted or anonymised.

Your Rights (UK & EU Users)

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Opt out of targeted advertising (where applicable)

You also have the right to lodge a complaint with a supervisory authority.

Security

We use reasonable technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

Children

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect data from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions or wish to exercise your rights, you can contact us at:

Email ko-l@outlook.com

KO-L is the data controller of your personal data for the purposes of applicable data protection laws.

Last updated: June 2026