FREQUENTLY ASKED QUESTIONS
What is the return policy?
We want you and your dog to love your purchase. If you're not completely satisfied, you may return eligible items within the stated returns period, provided they are unused and in their original condition. Please refer to our Returns Policy for full details.
Do you Refund?
Once your return has been received and inspected, refunds are typically processed within several business days. Your bank or payment provider may take additional time to complete the transaction.
Can I change my order?
If your order has not yet been dispatched, we'll do our best to accommodate changes or cancellations.Please contact us as soon as possible after placing your order. Once an order has been shipped, we may be unable to make changes.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What makes KO-L different?
Most pet brands focus on pets at home.
KO-L focuses on dogs that are part of modern life. That's commuting, working from a dog-friendly office, meeting friends at a café or exploring the city.
Our products are designed with simplicity, functionality and style in mind.
Why does KO-L talk about workplace culture?
The way people live and work is changing. More workplaces are becoming dog-friendly, and more people consider their dogs part of everyday life. We're passionate about supporting that shift and creating products designed for dogs who move between home, work and the city.
I still have questions
We're here to help. If you can't find the answer you're looking for, please get in touch and a member of the KO-L team will be happy to assist.
